Reports To: Team Lead
Department: Customer Engineering
The principal job function of the Technical Support Engineer is to provide after-sales technical support for our telecommunications systems. He/She will be the first line technical support to our worldwide customer base. His/Her responsibilities include installing, configuring and testing and supporting systems, providing user training, problem troubleshooting, system enhancement, performance tuning and etc. He/She needs to be independent, self-motivated, likes to work with people and can work under pressure.
Carry out factory acceptance testing and system integration testing on our telecommunications systems.
Writing technical documents such as user manual and operation & maintenance (OA&M) document.
Conducting operation and maintenance training including the preparation of training manuals.
Installation of hardware, software and cabling within our telecommunications systems.
Configuring the system according to customer environment and their requirements.
Understanding customer's operational and technical requirements and translating them to a system solution.
Work closely with product team to address, track, execute and proper closure of request for system enhancement/improvement.
Providing 7x24 technical support (on-call, rotating duty basis) to Telogic worldwide customer base.
Any other duties as assigned by Team Lead.
Degree in Electronics Engineering, Computer Science, Computer Engineering, Telecommunication or equivalent with one to three years of related technical professional work experience.
Good knowledge about voice/data networks technologies is essential.
Experience in data or mobile or fixed line telecom network is highly desirable.
Good technical knowledge and experience in Oracle or MS SQL RDBMS is highly desirable.
Excellent verbal, written communication and inter-personal skills
Self-motivated, willing to learn and a positive attitude
Able to work both independently and in a team
Ability to work with customers on resolution of technical issues
Possesses good analytical, troubleshooting and problem solving skills
Responsible and ability to work on tight schedules
Good knowledge of UNIX, Windows, SUN Solaris and/or Linux OS
Excellent English and verbal communication skills.
Interested candidates please apply online with your comprehensive resume, with present and expected salary, to :
Level Karir Level Awal
Tahun Pengalaman 0-2 Tahun
Kualifikasi D3 / S1
Industri Trading company
Fungsi Pekerjaan Teknik > Elektris / Elektronik / storm curren (arus kuat)
Teknologi Informatika > IT Support
Lokasi DKI Jakarta
Gaji Dapat dirundingkan
Tipe Pekerjaan Purna Waktu, Tetap